Adelaide Paediatrics COVID-19 Notice

If your child has a booking with Adelaide Paediatrics, we kindly request that you read the following communication thoroughly.

The well-being of the Adelaide Paediatrics community, clients and staff, is of utmost importance. At this time of uncertainty around community well-being, we would like to share with you our approach to decreasing the risk and reducing the spread of COVID-19.

We would like to reassure you that Adelaide Paediatrics remains OPEN, with stringent measures in place to protect our community and minimise risk. Our focus it to continue supporting children and their families, as long as we are able.

What does Adelaide Paediatrics request of you?

As vulnerable people do attend our practice, such as those with auto-immune disorders, asthma, babies etc. we respectfully request that you:

  • arrive on time for your appointment, neither too early nor too late to limit congestion in the waiting room;
  • stay in the car or outside the building if you do arrive early;
  • reschedule your appointment if you or your child are displaying any cold or flu-like symptoms; particularly cough, fever or sore throat;
  • cover any coughs and sneezes, dispose of tissues, and use the alcohol-based hand sanitiser that is available at reception and in all clinic rooms;
  • limit the number of attendees to only those who are required;
  • stay 1.5 metres away from other people;
  • wash your hands with soap and water for 20 seconds after using the restrooms or if your hands are visibly dirty;
  • hand sanitise frequently; particularly after touching your face

In line with Government advice, we request staff and all visitors who have been interstate or overseas during the past 14 days, or who have been in contact with a person with confirmed or suspected COVID-19, to self-isolate and remain in quarantine for 14 days or until they obtain medical clearance.

We respectfully request that you do not come to your appointment if you are displaying any symptoms of COVID-19, including:

  • Cough
  • Sore throat
  • Fever
  • Difficulty breathing

Telehealth

In certain cases, video or telephone consultations may be possible.
Medicare have released a series of Telehealth consultation item numbers that are available to certain people. Please visit the Medicare website to learn more.
Please note that if accessing Medicare Telehealth, a referral is required and the child needs to be present.
 

NDIS participants may access Telehealth appointments with any of their allied health practitioners, if appropriate.

Please note that there may be various factors for you and your practitioner to consider before determining whether a remote consultation is appropriate, for example:

  • your child’s ability to engage in a video or telephone appointment;
  • whether the service can adapt to being delivered remotely

As a practice we are utilising Microsoft “Teams” to conduct Telehealth consultations. Teams is compliant with the relevant privacy regulations and uses an encrypted connection.

If you are booked for a Telehealth consultation, please note that you will require a laptop or computer with a web cam, and an internet connection. A Smart Phone or Ipad may work; however a laptop or computer is more user friendly.

Prior to your consultation, you will receive an email link with an invitation. This link will take you directly to the consult where you can click “Join”.

  • Please test the link BEFORE the consultation time to avoid any “hiccups” on the day
  • If you don’t receive this link, please check your “junk” folder
  • Your laptop or computer will ask you to either download the Teams app or use the web version. Using the web version will be much quicker
  • On a Mac computer, Safari is not compatible. You will need to use Google Chrome or Firefox instead
  • If you are on a mobile device, you may be prompted to download the Teams application
  • You may need to make sure that the microphone and camera are “enabled” in your device settings
  • If you would like any assistance, one of our staff members would be pleased to have a “trial run” with you before the day

What steps is Adelaide Paediatrics taking to minimise risk?

We have special measures in place to protect our community and to minimise risk, including:

  • sheets are not currently being used on examination beds; instead we are disinfecting the vinyl surfaces after each use;
  • all surfaces and door handles are being disinfected frequently using the best anti-bacterial wipes available to us. Fortunately, we replenished our stock before the outbreak. We have more on back-order so that we do not run out;
  • therapy and medical equipment is being sanitised after each use;
  • toys, books and magazine’s have been removed from the waiting rooms and clinic rooms;
  • there is signage throughout the offices to remind everyone about the importance of hand sanitising, hand washing and cough etiquette;
  • signage is on the front doors advising people to not enter the building if they have any cold/flu like symptoms;
  • staff and practitioners have been advised to stay at home if they are unwell in any way;

We are practicing “social distancing” in the following ways:

  • Separating chairs in the waiting room and clinic rooms
  • Adjustments to the required reception spaces, so that receptionists are not sitting too close to one another

NDIS

At this time of uncertainty, it is more important than ever that everyone has clear and simple information about what is happening, and what it means for you.

The NDIA announced that participants’ plans will no longer end. On the day your child’s plan is due to expire, the NDIA will automatically extend it for 365 days. You will not need to do anything; it will happen automatically and there will be no gap between plans. Your child’s extended plan will have the same budget and supports as the current plan.

The NDIA have put measures in place to help practitioners and businesses with the financial impact of COVID-19. A 10% loading to the current therapy rates has been applied to help provide continuity of services through this challenging period and make it out the other side.

There has been a change the Cancellation Policy set by the NDIA. Clients will need give 10 business days in notice if they intend to cancel their appointments.  Where the notice is not received, a 100% cancellation fee will apply.

Please take comfort in knowing that all Adelaide Paediatrics staff have taken time out to complete an online training module developed by the Australian Government Department of Health. The Module covers the fundamentals of infection prevention and control of COVID-19.

We would like to thank you for helping to keep our community and workplace safe, and for supporting one another as we navigate unusual situation together.
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