Adelaide Paediatrics COVID-19 Notice
If your child has a booking with Adelaide Paediatrics, we kindly request that you read the following communication thoroughly.
The well-being of the Adelaide Paediatrics community, clients and staff, is of utmost importance. At this time of uncertainty around community well-being, we would like to share with you our approach to decreasing the risk and reducing the spread of COVID-19.
We would like to reassure you that Adelaide Paediatrics remains OPEN, with stringent measures in place to protect our community and minimise risk. Our focus it to continue supporting children and their families, as long as we are able.
What does Adelaide Paediatrics request of you?
As vulnerable people do attend our practice, such as those with auto-immune disorders, asthma, babies etc. we respectfully request that you:
- arrive on time for your appointment, neither too early nor too late to limit congestion in the waiting room;
- stay in the car or outside the building if you do arrive early;
- reschedule your appointment if you or your child are displaying any cold or flu-like symptoms; particularly cough, fever or sore throat;
- cover any coughs and sneezes, dispose of tissues, and use the alcohol-based hand sanitiser that is available at reception and in all clinic rooms;
- limit the number of attendees to only those who are required;
- stay 1.5 metres away from other people;
- wash your hands with soap and water for 20 seconds after using the restrooms or if your hands are visibly dirty;
- hand sanitise frequently; particularly after touching your face
In line with Government advice, we request staff and all visitors who have been interstate or overseas during the past 14 days, or who have been in contact with a person with confirmed or suspected COVID-19, to self-isolate and remain in quarantine for 14 days or until they obtain medical clearance.
We respectfully request that you do not come to your appointment if you are displaying any symptoms of COVID-19, including:
- Sore throat
- Difficulty breathing
In certain cases, video or telephone consultations may be possible.
Medicare have released a series of consultation item numbers that are available to access paediatric medical appointments, mental health and “Autism Management Plan” appointments with allied health practitioners (e.g. Speech Pathology or Occupational Therapy).
Please note that if accessing Medicare Telehealth, a GP referral / Mental Health Care Plan is required, and the child needs to be present. Autism Management Plan’s can only be written by paediatricians (not GP’s).
NDIS participants may access Telehealth appointments with any of their allied health practitioners, if appropriate.
Please note that there may be various factors for you and your practitioner to consider before determining whether a Telehealth consultation is appropriate, for example:
- your child’s ability to engage in a video or telephone appointment;
- whether the service can adapt to being delivered remotely
As a practice we are utilising Microsoft “Teams” to conduct Telehealth consultations.
If you are booked for a Telehealth consultation, please note that you will require a laptop or computer with a web cam, microphone and an internet connection.
A Smart Phone or Ipad may work; however, a laptop or computer is recommended.
Prior to your consultation, you will receive an email link with an invitation to join the consultation. This link will take you directly to the consult where you can click “Join”.
- If you don’t receive this link, please check your “Junk” folder;
- Your laptop or computer will ask you to either download the Teams app or use the web version. Using the web version will be much quicker;
- On a Mac computer, Safari is not compatible. You will need to use Google Chrome or Firefox instead;
- If you only have access to a mobile device, you will be prompted to download the Teams; application from the App Store or Google Play. Please do this before the appointment
- You may be prompted to “enable” the camera or microphone in your device settings
In the event of any technical difficulties, we will call you on your phone, so please keep this handy.
Please note that when conducting telehealth appointments your practitioner may need to obtain or confirm from the patient’s parent/caregiver/guardian the following information at the commencement of each therapy session:
- Your location;
- The best contact number for you, in the event the online connection is interrupted at either side;
- Contact details (name and phone number) of an emergency contact; and
- That you have read, fully understood and accept the confidentiality matters described below.
If you would like any assistance, one of our staff members would be pleased to have a “trial run” with you before the appointment. Please contact reception to discuss this.
The privacy of any form of communication via the internet or a mobile device is potentially vulnerable and limited by the security of the technology involved. Adelaide Paediatrics’ preferred platform for conducting Telehealth appointments is “Microsoft Teams”. Teams uses a secure, encrypted connection and data is stored in Australia. Teams is generally accessible to most people providing they have access to a device with an internet connection. Adelaide Paediatrics is not in the position to guarantee the integrity of the security of the communication platform employed.
What steps is Adelaide Paediatrics taking to minimise risk?
We have special measures in place to protect our community and to minimise risk, including:
- sheets are not currently being used on examination beds; instead we are disinfecting the vinyl surfaces after each use;
- all surfaces and door handles are being disinfected frequently using the best anti-bacterial wipes available to us. Fortunately, we replenished our stock before the outbreak. We have more on back-order so that we do not run out;
- therapy and medical equipment is being sanitised after each use;
- toys, books and magazine’s have been removed from the waiting rooms and clinic rooms;
- there is signage throughout the offices to remind everyone about the importance of hand sanitising, hand washing and cough etiquette;
- signage is on the front doors advising people to not enter the building if they have any cold/flu like symptoms;
- staff and practitioners have been advised to stay at home if they are unwell in any way;
We are practicing “social distancing” in the following ways:
- Separating chairs in the waiting room and clinic rooms
- Adjustments to the required reception spaces, so that receptionists are not sitting too close to one another
At this time of uncertainty, it is more important than ever that everyone has clear and simple information about what is happening, and what it means for you.
The NDIA announced that participants’ plans will no longer end. On the day your child’s plan is due to expire, the NDIA will automatically extend it for 365 days. You will not need to do anything; it will happen automatically and there will be no gap between plans. Your child’s extended plan will have the same budget and supports as the current plan.
The NDIA have put measures in place to help practitioners and businesses with the financial impact of COVID-19. A 10% loading to the current therapy rates has been applied to help provide continuity of services through this challenging period and make it out the other side.
There has been a change the Cancellation Policy set by the NDIA. Clients will need give 10 business days in notice if they intend to cancel their appointments. Where the notice is not received, a 100% cancellation fee will apply.
Please take comfort in knowing that all Adelaide Paediatrics staff have taken time out to complete an online training module developed by the Australian Government Department of Health. The Module covers the fundamentals of infection prevention and control of COVID-19.